Joined in 2023 
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63 About this deal
We won't be able to set up a Direct Debit over the phone if your bank account requires more than one signature to set up a Direct Debit. Instead, please complete the Direct Debit mandate and return it to us by post. All Rounder Plans: Includes uncapped speeds, 1 Inclusive Extra, Data Gifting, Stay Connected Data, and upgrade anytime.
you don't have to do anything - we'll set up your Direct Debit and send you confirmation in the post. Still need support? call 150 from your EE device (free on a Flex plan, 25p per call on pay as you go if you choose to speak to an advisor) You won't need your account number to register for My EE unless you're a Home Broadband customer. Where do I register for a My EE account? Register for My EE Main user: Someone who uses a device linked to the bill payer’s account, for example a partner or child. They will not be able to see bills or change some of the settings. Please note: you'll need to have paid off any outstanding balance on your account before you can set up or change a Direct Debit.
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Underneath your data bar you’ll see the option See details. If you choose this, we’ll show you a breakdown of your data passes. numbers beginning with 084, 087, 070 (personal numbers), 118 (directory enquiries) or 09 (premium rate services e.g. competition lines or television shows) Please note: You can upgrade to a new phone and plan if you’ve got less than 45 days to go until your contract renewal date. The following month, and every month that the add-on stays on your account, you’ll receive your full allowance and you’ll be charged the full amount for your add-on. Your first bill will cover the cost of your plan. It will include a number of services, depending on what you use, including:
You can then choose to buy more data or wait until your allowance refreshes again. There are no hidden charges. Bill payer (account holder): The person who pays for the plan every month, for example a partner or parent. This person can see bills and change the settings. Coronavirus (Covid-19 update): Our lines are busier than usual right now. If your call isn't very urgent please use our online support. If you can’t see your bill online, you can get information about your last bill by using our free 150 text service.
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The monthly price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you're an EE customer. You can top up anyone's EE pay as you go or Flex plan phone. You'll need their number and a debit or credit card. Your bill will always show this information under the section called What you used outside of allowance. Stay Connected Data: If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
Don’t worry. When you have less than 20% of your data remaining, we’ll send you a text to let you know - then again when it’s run out. Find out more about what you will need to register. I'm already registered but can't log in. Why? If you're having problems logging in: Monthly broadband charges include all regular charges under your current plan, including recurring add-ons, minus any discount.Your monthly bill will also include your monthly charge for services, plus additional charges for all other usage, insurance, add-ons, any one-off charges, and VAT. Some charges may take longer to appear on your account or may show on a later bill. Xbox Game Pass Ultimate: Data used will be deducted from you plan allowance. Microsoft Account required. Console or Windows 10 PC required to use Xbox Live and Game Pass. Compatible devices subject to change. Additional hardware required to access some content. The Xbox Game Pass Ultimate is for your personal, non-commercial use only. Microsoft terms apply. For more details go to ee.co.uk/gaming. If you have a pay monthly or pay as you go mobile account or a home broadband account, you can register for My EE. The colour of the bar will change to red when you have less than 20% of your allowance remaining. We’ll also send you a text to let you know. You’ll be shown details of your add-ons and your remaining allowance. This will be given to you as a number - for example, for picture messages it will say you have 7 messages left to send.
Don’t want to get lost in the numbers? This summary uses colours to show what you’re paying for. The bullet points below each section highlight when there’s a new charge or credit. This shows your usage within allowance, colour-coded in blue. If there are any out-of-allowance charges, these will be shown in yellow. You can top up by credit or debit card, top up someone else's phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards as well as international credit or debit cards when you top up by phone. When you buy an add-on, you’ll receive your full allowance upfront but you’ll only be charged from the date you buy it until your next bill date. Find information on what's in your bill here. On the left-hand side of your bill you can see what’s included in your plan and any add-ons you’ve got.You can move to another price plan with a higher contract value after you have been on your current contract for three months or more.
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